Shipping policy

Shipping Policy
Purchases are shipped from our warehouse in Kerala by courier.
Order Deliveries Will Be Made Between
• 10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays.
• Goods will need to be signed for upon delivery. If you cannot be there to sign 
for your delivery. Please suggest an alternative i.e. a family member, 
colleague, neighbour, etc. However, the brand takes no responsibility for 
goods signed by an alternative person.
• Certain courier partners may request an OTP to complete delivery. This will 
need to be provided for completion of delivery. OTP will be sent to the 
number inputted at time of placing the order.
• Sadheeya is not responsible for damage after delivery.
• For all claims for shortages or damages must be reported to customer service Whatsapp (+91-9037071956) within 48 hours of the day of delivery.
• Shipping and handling rates may vary based on product, packaging, size, 
volume, type and other considerations. The shipping and handling charges are 
given at the time of check out and consumers will know about this before 
making payments.
• The brand will only be responsible for compliance with export and customs 
laws of the country where the products are being shipped from. The 
consignee must ensure compliance with import and customs laws of the 
country they are having the products shipped to.
• The number of products ordered by the customer may exceed the total 
number permissible by their country for clearance upon arrival. In this regard, 
the customer must consider these limits placed by their country while 
ordering products from the brand.
• The brand will fulfil all international orders from its end. However, the 
consignee will be responsible for the entry of the products to the country they 
have chosen to have the products shipped to and for compliance with all 
applicable laws pertaining to the same, including without limitation, payment 
of Customs Duty Charge / Import Duty / VAT / Other applicable government 
taxes/Convenience charges, etc. on arrival in the destination country.
• In the event and for any reason whatsoever, an order does not get cleared by 
customs in the destination country, the brand may, at its sole and absolute 
discretion, consider a refund of the customer’s order amount after deducting 
the shipping costs, return duty charges and any other charges incurred by the 
brand while processing the order and having the products shipped to the 
customer.
• Please confirm that your order and the products therein are in compliance 
with and the delivery permissible under the laws of your country.